Returns & warranty

If you regret your purchase (Withdrawal) 

Democratic Eyewear A/S offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order. 

The 14 day period starts on the day the order is delivered. Any return costs you incur yourself. 

The request for cancellation must be notified to us no later than 14 days after the delivery and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal. 

If you wish to make use of your right to withdraw the purchase, you must send us an e-mail at hello@democraticeyewear.com. In your message, clearly make us aware, that you want to use your right of withdrawal. 

No right of refund is granted on prescription lenses purchased in our web-shop, as the product is of such a nature that, under Danish law, the right of return cannot or should not be granted. 

Learn more at forbrugerombudsmandens website. 

You can order shipping here: https://return.shipmondo.com/democraticeyewear

Condition of the item you have returned 

You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods. 
This means, that you have to try the item in the same way as if you were shopping in a physical store. 

If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to Democratic Eyewear A/S to evaluate the item's condition. 

 

Warranty

There is a 2-year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.

Complaints regarding errors and defects must be reported to Democratic Eyewear A/S in a reasonable time after the goods have been received. We consider a maximum of two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint waives right to warranty if the items are handled improperly or unusually.

Democratic Eyewear A/S covers return costs to a reasonable extent.

When returning, please contact us at:

Democratic Eyewear
Østerbrogade 54, st. tv.
2100 København Ø
Phone: +45 53820824

Warranty complaints will not be accepted if they are sent by cash-on-delivery system.